Shipping & Returns
Template text. Update the times, costs, carriers and return window to match how your business actually operates.
Dispatch times
Orders placed before [cut-off time] on a business day are usually dispatched the same or next business day. Orders placed on weekends or public holidays are dispatched on the next business day.
Shipping costs
- Standard tracked shipping: [price], free on orders over $99.
- Express tracked shipping: [price].
- Exact costs and estimated delivery times are shown at checkout before you pay.
Age-checked delivery
We only sell to adults aged 18 or over. Couriers may ask to see photo ID and may refuse to hand over the parcel if the recipient cannot show it. Parcels that cannot be delivered for this reason are returned to us and a return shipping fee may be deducted from your refund.
Restricted destinations
Some products cannot be sent to some destinations because of local laws. If an item in your cart cannot be shipped to your address, we will let you know at checkout or contact you before dispatch.
Returns
- Unopened, unused hardware in its original packaging can be returned within 30 days of delivery.
- For hygiene and safety reasons we cannot accept returns of opened e-liquids, used coils or pods, or disposable devices unless they are faulty.
- To start a return, contact us with your order number. Do not send items back without a return reference.
Faulty items & warranty
If something arrives damaged or stops working within the manufacturer’s warranty period, contact us with your order number, a description of the problem and a photo if possible. Nothing in this policy limits your rights under consumer law.
Refunds
Approved refunds are made to the original payment method within [number] business days of us receiving the returned item.