FAQ
Quick answers to the questions we hear most. Can’t find what you need? Contact us.
Orders & payment
The payment options available to you are shown at checkout. All payments are processed over an encrypted connection and we never see or store your full card number.
Contact us as soon as possible with your order number. If your order has not been packed yet we can usually change or cancel it.
You can check out as a guest, but an account lets you track orders, reorder quickly and save your addresses.
Age verification
Vaping products may only be sold to adults of legal age. Checking age is a legal requirement for us and part of selling responsibly.
The age confirmation on our website is remembered with a single cookie and we do not store your date of birth from it. Any further ID checks are handled as described in our Privacy Policy.
They may. Please make sure an adult with valid photo ID is available to receive the parcel.
Shipping & returns
Shipping costs are calculated at checkout based on your address and parcel size. Standard shipping is free on orders over the threshold shown at the top of our site.
We ship to the destinations listed at checkout. We cannot ship to places where the products you ordered are restricted.
Unopened hardware can be returned within 30 days. Faulty items are covered by the manufacturer’s warranty. See Shipping & Returns for full details.
Products
They use different forms of nicotine. Nicotine salts are generally designed for low-wattage pod devices, while freebase e-liquids are used across a wider range of devices. Each listing tells you which devices a liquid is suited to.
It depends on your device, e-liquid and how often you vape. Change the coil when the flavour fades or you notice a burnt taste. Our coil care guide explains more.
Yes. We buy only from manufacturers and authorised distributors. Many brands include an authenticity code you can check on their website.